Servicescapes: The impact of physical surroundings on customers and employees. Why Satisfied Customers Defect Mining the network value of customers Co‐creating unique value with customers Mining the network value of customers The Future of Competition: Co‐Creating Unique Value with Customers Open, Closed, and Mixed Networks of Queues with Different Classes of Customers. Multistage Model of Customers' Assessments of Service Quality and Value | Journal of Consumer Research | Oxford Academic Service quality, profitability, and the economic worth of customers: What we know and what we need to learn On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing
